Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Tinkvero products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@tinkvero.com with your order number and the item(s) you would like to return. We will provide you with the return label and instructions.

Please send all returns to the following returns warehouse address:

Returns Warehouse Address:
Room 404, Building 1, Nanmei World Trade Center, No. 69 Xiangshi Road, Liaobu Town, Dongguan City, Guangdong Province, China
Contact Number: +86 136 4415 6920

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@tinkvero.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@tinkvero.com with the subject line: MISSING ITEM along with your order number.